Q. How do I locate the gemstones I am looking for within the catalogue?
A. The best way to find specific gemstones is to use the 'All Gemstones By Type/Shape' section of the catalogue. Simply locate the required stone type and then click on the required stone shape. You will then see all the gemstones of that type and shape, in length order, with the largest show first*. You can then click on any gemstone image to view a 360° video and detailed information about the stone. The 'Prev' and 'Next" buttons will allow easily viewing of similar gemstones.
Q. How do I download gemstone videos to share with my customers?
A. From any of the catalogue pages (where multiple gemstone images are shown), just click the checkbox in the top left-hand corner of one or more of the images. You can then download an unbranded video and still image of the stones selected to share with your customers.
Q. Are 'IN STOCK' gemstones always available?
A. At Mayfair Gemstones, we only sell stock we own. And although we sell via several industry platforms as well as through our own website, we update our catalogue immediately after every sale and every time a stone is sent out on approval. So, gemstones shown as 'IN STOCK' are always 100% available.
Q. What does 'OUT ON APPROVAL' mean?
A. Gemstones shown as 'OUT ON APPROVAL' are with clients and are not currently available to purchase. These stones may be purchased by the clients or may be returned to us and become available for sale again. If you are interested in a gemstone that is 'OUT ON APPROVAL', please let us know. We will then contact you immediately if it becomes available for sale again.
Q. How quickly do you dispatch gemstones?
A. For added security, we keep all our gemstones at off-site safes. However, we are still able to dispatch gemstones very quickly; for UK orders placed before 1.00pm, we offer delivery before 1.00pm the next working day. International deliveries understandably take longer, but we work with quality trusted partners to make these as efficient and reliable as possible.
Q. Which clients are eligible for sales on approval (approbation) and credit?
A. We are only able to offer these services to established trade clients. The services are subject to standard credit checks and terms and conditions. To request an Approbation & Credit application form, please email us at [email protected].
* As we are still uploading lots of gemstones, stones within some sections of the catalogue may not be in the correct order yet. We apologise for any inconvenience.
